Syncing is stuck on a Mac. What could be the culprit here?

Thanks, Jane!

I updated to the Stable build 84.4.170 and then followed the instructions to 'Fix permissions'. I then tried Zdravko's commands, unfortunately to no avail. The syncing problem keeps persisting...

Will now try to unlink & relink.

Hi WolfgangHaak,

To be sure we are on same "focus", can you enumerate the commands you launch (sequentially together with the results)?

Just recall - diagnostics:

ls -alRP ~/Dropbox | grep " -> "

Permissions fix:

sudo chflags -R noschg "/Users/$USER/Dropbox"
sudo chflags -R nouchg "/Users/$USER/Dropbox"
sudo chown -R "$USER" "/Users/$USER/Dropbox"
chmod -R u+rw ~/Dropbox

Again, if moved, replace with proper path. Point also exact steps here.

Hi Здравко

Thanks, I followed your instructions and it seems there's nothing flagged as issues:

damp133121:~ haak$ ls -alRP ~/Dropbox | grep " -> "
damp133121:~ haak$ sudo chflags -R noschg "/Users/$USER/Dropbox"
Password:
damp133121:~ haak$ sudo chflags -R nouchg "/Users/$USER/Dropbox"
damp133121:~ haak$ sudo chown -R "$USER" "/Users/$USER/Dropbox"
damp133121:~ haak$ chmod -R u+rw ~/Dropbox
damp133121:~ haak$ 

Dropbox went to up to syncing several thousand files, but after it was done it went down to the same six files it was stuck on before. So I guess unlink/relink then, right?

Oh.. i.e. You haven't readed the link pointed. Try! :wink:

Two things are clear now: 1 - you haven't permission problems and 2 - there are no wrong symbolic links.

PS: Ok, I will copy everythig here (without link):

Full application uninstall to clear everything left.

• Unlink Dropbox.
• Stop the application.
• Execute following commands:

  rm -rf ~/Library/Application\ Support/Dropbox
  rm -rf /Applications/Dropbox.app
  rm -rf ~/.dropbox

• After that download & install it again (including link to the Dropbox account).

Ok, after clearing with

rm -rf ~/Library/Application\ Support/Dropbox/Dropbox.app

I unlinked/relinked Dropbox. After a few minutes of syncing frenzy, everything is ok now. Yay!

Thanks heaps!

Perfect WolfgangHaak, have a wonderful weekend ahead! 😊 

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Jane wrote:

Perfect WolfgangHaak, have a wonderful weekend ahead! 😊 

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I've had the same issues with the same setup, and appear to have solved it for me on two MacOS 10.16.6 machines following the path (partly) suggested by Jane of repairing permissions, ensuring that v84.4.170 was installed, and then delinking and relinking the accounts. HOWEVER  when a coworker, Jennfer, logs into her account on either machine Dropbox won't start for her, indicates that there is a permissions issue, and to contact support with the error message below in italics.

Anyone have any quick thoughts on how to solve this before I try contacting support?

Cheers, Malcolm

Hi macgarvin,

Can you check the result from:

ls -l /Applications/Dropbox.app/Contents/Frameworks/libdropbox_sqlite_ext.dylib

If possible, post result coming from execution in context of 'jennifer' account & of your own account.

Did you ensure the local user application cache is cleared? (as WolfgangHaak has done)

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Здравко wrote:

Hi macgarvin,

Can you check the result from:

ls -l /Applications/Dropbox.app/Contents/Frameworks/libdropbox_sqlite_ext.dylib

If possible, post result coming from execution in context of 'jennifer' account & of your own account.

Did you ensure the local user application cache is cleared? (as WolfgangHaak has done)

---

Thanks @Здравко for your help!

The result for the ls -l command for users 'macgarvin' and 'jennifer' are respectively:

Grey-Malkin:~ macgarvin$ ls -l /Applications/Dropbox.app/Contents/Frameworks/libdropbox_sqlite_ext.dylib

-rw-------  1 macgarvin  staff  52368 30 Oct 18:55 /Applications/Dropbox.app/Contents/Frameworks/libdropbox_sqlite_ext.dylib

Grey-Malkin:~ macgarvin$ 

and

I didn't get as far as clearing the local user application cache for account 'macgarvin' because Dropbox was working with the previous steps. I'll have a go at clearing the catche for a/c Jennifer when I have satellite access to my ISP in a couple of hours time and can see the result.

Malcolm

Wow... macgarvin,

I don't pretend for high knowledge in MAC, but seems very strange that work in any way, even for you. Anyway... try following:

chmod a+rx /Applications/Dropbox.app/Contents/Frameworks/*.dylib

Execute above in 'macgarvin's context.

Check, after that, if something changed when launch Dropbox in 'jennifer's context. If there is some other error, post it.