Forum Discussion

DonnetteDillon's avatar
DonnetteDillon
Explorer | Level 3
4 months ago

Syncing isn't working, even though my desktop app is up-to-date.

Application Affected: N/A Device: N/A Operating System/Browser (if using the web): N/A Dropbox App Version (if using the app): N/A Question or Issue Syncing is not working. Says it is up-to-dat...
desktop
sync
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 months ago

Thanks for reporting this on our forum, DonnetteDillon! 

When saying that some new folders/files on desktop aren’t showing in Dropbox, do you mean that you add new files to your desktop app and they’re not syncing to www.dropbox.com?

Can you send me a screenshot of the folders/files you currently see in your local Dropbox folder versus what you see on your Dropbox account online?

Please provide me with as many details as possible and I’ll look into this further.

Keep me posted.

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