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GC12's avatar
GC12
New member | Level 2
2 years ago
Solved

Syncing error on my Dropbox app, even though files show as "up to date".

Hi  - I read from other posts that the reason for DB to not sync with desktop is due to special characters like "|". I have rechecked the files in my DB online and they don't have those. So I don't get it why there's a syncing error since my DB app also shows "files are up to date" when in fact, it is not.

desktop
Error Messages
sync
  • Megan's avatar
    Megan
    2 years ago

    I'm afraid there's no other way to have these files to sync locally without renaming each one of them individually GC12.

6 Replies

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  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    2 years ago
    GC12 wrote:

    I have rechecked the files in my DB online and they don't have those. So I don't get it why there's a syncing error ...

    Give us an example of a full filename for a file that isn't syncing from your account online to your local drive.

  • GC12's avatar
    GC12
    New member | Level 2
    2 years ago

    Here you go:

     

    The thing is, other folders with similar texts and characters are syncing, although it is not syncing completely.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey GC12, thanks for posting here! 

     

    It seems these files have a : (colon) in their name. You can see more about all the invalid characters at this Help Center article. 

     

    Have you tried to rename them, and check if they'll sync afterwards? 

  • GC12's avatar
    GC12
    New member | Level 2
    2 years ago

    Hi Megan,

    Thanks for your input! I did try one file and now it syncs. Problem now is that almost all the files have colon in them. Do you know if there is a way to just change DB settings to allow this instead? Looking for an alternative solution rather than spending time to rename everything.  

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    I'm afraid there's no other way to have these files to sync locally without renaming each one of them individually GC12.

  • GC12's avatar
    GC12
    New member | Level 2
    2 years ago

    Got it. Thanks for the help Megan. Cheers!

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