Forum Discussion

subodh's avatar
subodh
Explorer | Level 3
3 years ago

syncing issue with windows 11

while i uploaded any folder on dropbox then at that time all files of that folder are synced. but then after if any changes made in that folder like created new file then it is not syncing across.  ...
desktop
sync
windows
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi subodh, thanks for bringing this to our attention.

 

Did you upload the files and folders directly to the Dropbox site originally?

 

How are you making changes in that folder?

 

This will help me to assist further!

subodh's avatar
subodh
Explorer | Level 3
3 years ago

first i upload folder on drop box from web.

then after i am changing or creating files on original folder. these chenages are not syncing.

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Thanks for the info. Are you able to see any syncing icons on the files in the Dropbox folder on your computer?

     

    Is the Dropbox desktop application installed and running? Can you see the icon in the system tray? What is the current status of the app at the bottom when you click the icon once?

    • subodh's avatar
      subodh
      Explorer | Level 3
      3 years ago

      Are you able to see any syncing icons on the files in the Dropbox folder on your computer? --- No

       

      Is the Dropbox desktop application installed and running? --- Yes Installed and running

       

      Can you see the icon in the system tray? What is the current status of the app at the bottom when you click the icon once?--- Up to date

      • Jay's avatar
        Jay
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Are you certain you're viewing the official Dropbox folder and now a shortcut to the folder? Could you confirm the location of the folder and try to add a new test file there?

         

        A screenshot showing us what you're seeing in Explorer, while hiding any personal file names, would help greatly.

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