Need to see if your shared folder is taking up space on your dropbox 👨💻? Find out how to check here.
Forum Discussion
Syncing problems MAC and iPhone
My dropbox account is not syncing shared folders to the Mac-app or the iPhone-app, but is synced online. I have tried reinstalling and I have checḱed that there is no selective sync-setting. Any solu...
Walter
Dropbox Community Moderator
Dropbox Community ModeratorThanks for keeping me in the loop, Lars.
Have you tried creating a new OS profile on the affected machine and installing the desktop app there?
Also, did you install it with admin privileges in the first place?
If you did and still having issues with this, let me know and I'll reach out via email to investigate further.
Have you tried creating a new OS profile on the affected machine and installing the desktop app there?
Also, did you install it with admin privileges in the first place?
If you did and still having issues with this, let me know and I'll reach out via email to investigate further.
Hi again,
I have admin privileges. I tried installing the dropbox app on the guest user and it synced instantly. Since I have the basic user profile in Dropbox and already have 3 devices that use the app, I had to deactivate one. I deactivated the one for my user on the MacBook Pro I am using and reactivated it when I logged on the admin-user again, but I am still experiencing the same syncing problems. The syncing problems are therefor user-dependent on the MacBook Pro. How can this be?
Kind regards
- JayHi Lars Engseth, if you're experiencing this issue on a particular account, then you might have some restrictions or other apps or services that are preventing the Dropbox app from working as it should. As to what this could be, we wouldn't be able to tell.
I can only recommend quitting all open apps, including the ones on the menu bar, leaving Dropbox running, and trying to see if the app works normally.
