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Internazionale's avatar
Internazionale
Explorer | Level 3
3 years ago

Temporary files are created for Office files only in the Dropbox folder

good morning, I need your help.   I use dropbox for job, from the account that my boss created for us, we have shared dropbox, so if I change o cancel a file, every people see that changement of ...
Create
desktop
Microsoft Office
Christine2024's avatar
Christine2024
Explorer | Level 3
2 years ago

Hi Hannah,

 

Thank you for your quick reply!

 

I have tried Walter's method (pausing syncing - editing / saving document - resuming syncing). The temp file will still pop up after the syncing is resumed. And since I am using Dropbox for work which requires short turnaround time, it's not easy for me to perform those steps every time I edit files.

 

I understand that temp files are created by MS office apps instead of Dropbox, but this issue only happens in my Dropbox. There's no temp file created after saving files on Desktop or OneDrive. 

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Thanks for getting back to me, Christine.

 

Just to check, if you simply close the Dropbox app and try to replicate the issue, does it persist?

  • Christine2024's avatar
    Christine2024
    Explorer | Level 3
    2 years ago

    Hi Hannah, I tried uninstalling & reinstalling Dropbox on my PC and the same issue still exist.

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      How about when the app is closed or uninstalled? Does the issue persist then too?

      • Christine2024's avatar
        Christine2024
        Explorer | Level 3
        2 years ago

        After uninstallation the files will not be available on Desktop - Dropbox. Saving files on webpage won't create temp file. 

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