Forum Discussion

Userface's avatar
Userface
Helpful | Level 5
3 years ago

Text files creation

I’ve been creating text files (*.txt) on Dropbox for months. Today, 3/28/2023, it is limiting my Create a File options to creating MS Word, MS Excel, or MS Power Point files only. Why will it no long...
Create
Mobile
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi Userface, thanks for bringing this to our attention.

 

Could you attach a screenshot showing the options you get when creating files via the mobile app?

 

This will help me to assist further!

  • Userface's avatar
    Userface
    Helpful | Level 5
    3 years ago

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try uninstalling the app, rebooting the device, and re-installing it to see if this helps?

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!