Forum Discussion

Pmj48's avatar
Pmj48
New member | Level 2
1 month ago

The admin needs to send a code every time someone wants to access a shared file.

accessing new shared files was easy by opening the email link. Now the admin person has to send a code as well for access. It is very confusing for not tech savvy people and also means the admin ...
File access
Share
Shared Files
Shared Folders
Rich's avatar
Rich
Icon for Super User II rankSuper User II
1 month ago
Pmj48 wrote:

Now the admin person has to send a code as well for access.

What code are you referring to? Are you signing in to the same account as the admin, and they're receiving a one-time security code or two-stepverification code that you need to complete the sign in? Or is this some other kind of code? Can you provide a screenshot of what you're seeing?

About Create, Upload, and Share

Find help to solve issues with creating, uploading, and sharing files and folders with Dropbox.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!