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Forum Discussion
Timandra
5 months agoExplorer | Level 4
The Camera uploads folder disappeared from Dropbox after upgrading Mac OS
After updating to Sequoia 15.5, the camera upload folder has disappeared from my Dropbox. I have tried reinstalling Dropbox on my phone, and on my Mac - all to no avail. My phone is no longer uploadi...
- 5 months ago
Hey Timandra! I'll definitely try my best to help you figure out this situation.
So, from your last reply and the screenshots you sent me I can understand that you've created a second Dropbox account and a second Dropbox Community profile.
If you take a look at your previous replies, you'll see that they're coming from a different Community profile and each profile can be linked with one Dropbox account, so it looks like you've created a second one.
Can you check if both your mobile devices are linked to different Dropbox accounts or the same one?
You can see that by opening the Dropbox app, tapping on "Account" and checking the name and email address of the linked account at the top of the screen.
I'm assuming this is something that might be related to the issue you're having and causing some confusion.
Timandra
5 months agoExplorer | Level 4
Yup - tried that - nothing found. Not found in trash either.
- Hannah5 months ago
Dropbox Community Moderator
Thanks for checking, Timandra, that's pretty strange indeed.
If the folder is in your account on the website and the mobile app, then it's not deleted; but it is strange that it's not in your local Dropbox folder, when you didn't select to remove it through the selective sync feature.
Just as a confirmation, can you please send us a screenshot of your selective sync settings? And if you could send another screenshot of your folders in your account online as well, it would be really helpful!
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