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The Camera uploads folder disappeared from Dropbox after upgrading Mac OS
After updating to Sequoia 15.5, the camera upload folder has disappeared from my Dropbox. I have tried reinstalling Dropbox on my phone, and on my Mac - all to no avail. My phone is no longer uploadi...
Hey Timandra! I'll definitely try my best to help you figure out this situation.
So, from your last reply and the screenshots you sent me I can understand that you've created a second Dropbox account and a second Dropbox Community profile.
If you take a look at your previous replies, you'll see that they're coming from a different Community profile and each profile can be linked with one Dropbox account, so it looks like you've created a second one.
Can you check if both your mobile devices are linked to different Dropbox accounts or the same one?
You can see that by opening the Dropbox app, tapping on "Account" and checking the name and email address of the linked account at the top of the screen.
I'm assuming this is something that might be related to the issue you're having and causing some confusion.
Hi - I'm having real problems with answering on here - page keeps jumping and I cannot leave a reply. Then it asked me to complete my registration (I thought I had!) I've now registered under my full name! That has worked and I can reply.
I tied uploading a photo from my old phone and lo and behold it worked. Camera upload folder appeared back again.
My present phone still isn't uploading to my Mac but it is to my account on the internet. I think it is an issue with my phone. It tells me to 'sync with my computer'. It asks me to go to dropbox.com/connect. I have scanned the image, but phone still is not connecting to my Mac.
So, I guess it maybe a problem with my phone and the Mac. I don't suppose you can help with that. If not, thank you for trying. Hopefully you can read this and maybe I may be able to reply! Tech isn't working for me at the moment.
I've given Dropbox camera access
So, I am at a loss. I'm pulling my hair out over this.
Regards
Timandra
Hannah
Dropbox Community Moderator
Dropbox Community ModeratorHey Timandra! I'll definitely try my best to help you figure out this situation.
So, from your last reply and the screenshots you sent me I can understand that you've created a second Dropbox account and a second Dropbox Community profile.
If you take a look at your previous replies, you'll see that they're coming from a different Community profile and each profile can be linked with one Dropbox account, so it looks like you've created a second one.
Can you check if both your mobile devices are linked to different Dropbox accounts or the same one?
You can see that by opening the Dropbox app, tapping on "Account" and checking the name and email address of the linked account at the top of the screen.
I'm assuming this is something that might be related to the issue you're having and causing some confusion.
Hi Hannah,
I don't think my last reply went through for some reason. Sorry.
Yes, that was the problem - for some reason my phone had added a Googglemail account.
I have set the phone up now with my other email account and all is working fine now.
Thank you so much for your help and patience - you solved the problem for me. It didn't help that my computer updated the OS system at the same time as me getting a new phone.
Thank you.😍
- Theresa
Community Manager
Hii Timandra French and welcome to the Dropbox Community. I am glad to see you got access to your camera uploads folder again.
I’m Theresa 👩💻, one of the Community Managers here, and I’m usually floating around the forum to share tips or lend a hand.
Out of curiosity – do you have a favourite Dropbox feature? I always love hearing what folks find most useful or clever ways Dropbox fits into their day-to-day!
Looking forward to hearing more from you,
T😸 (Dropbox Community Manager)
