Want to know more about Dash? Check out how Amy uses Dropbox and Dash to make her day easier here!
Forum Discussion
Solved
The desktop app is stuck connecting on my macOS Sequoia 15.4.1 and it doesn't sync new files.
I believe since I updated my MacOS to Sequoia 15.4.1 a few days ago, my Dropbox app has faced a connection problem and tells me very frequenly that it is 'Reconnecting to the internet. This may take ...
Thanks Nancy.
I uninstalled my antivirus and VPN. But what eventually solved it, I believe, was connecting to my phone internet and keeping my internet router off for few minutes, to then connect back to it. Thanks. I thinking loading previews of Lightroom classic was confusing Dropbox too, which by a force quit of Lightroom that was solved too.
Walter
Dropbox Community Moderator
Dropbox Community ModeratorHi Farhang223 - sorry to hear you're having issues with this.
Can you please clarify the status and version of the Dropbox desktop app as shown in your menu bar?
If you could also send us a screenshot of any errors you're seeing, I'd appreciate it.
Thanks!
HI Walter, I have the exact same problem starting 3 days ago running Sequoia 15.4.1 it works fine on my other identical hardware mac running an older 13.xxx operating system or if I log into the web page. It is not solved by the `solution' of switching to my phone, powering down my router etc.
What happens is that it either hangs trying to sign me with message `starting' at the bottom or the window or occasionally signs in but hangs `reconnecting to the internet' at the bottom of the window or if it gets that far very occasionally hangs just not synching. It also seems to slow down all my internet access eg on my browser until I quit the app.
There is no firewall, no VPN, no antivirus installed. And I deleted the drop box app and downloaded the installer and installed it fresh from your official website -- no change.
I would guess this is an incompatibility with 15.4.1 but please advise, or anyone with similar issues for a solution please comment.
Just want to say in my case it turned out not to be dropbox at all but a general slowdown from some corrupted network setting on my MacBook. A long latency was causing some apps to not work. I'm all square now. Hope others find their solution.
