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Farhang223's avatar
Farhang223
Helpful | Level 6
2 months ago
Solved

The desktop app is stuck connecting on my macOS Sequoia 15.4.1 and it doesn't sync new files.

I believe since I updated my MacOS to Sequoia 15.4.1 a few days ago, my Dropbox app has faced a connection problem and tells me very frequenly that it is 'Reconnecting to the internet. This may take ...
desktop
Mac
sync
  • Farhang223's avatar
    Farhang223
    2 months ago

    Thanks Nancy.

    I uninstalled my antivirus and VPN. But what eventually solved it, I believe, was connecting to my phone internet and keeping my internet router off for few minutes, to then connect back to it. Thanks. I thinking loading previews of Lightroom classic was confusing Dropbox too, which by a force quit of Lightroom that was solved too. 

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 months ago

Did you make sure that this is not caused by a security software on your computer or your network settings Farhang223?

Does this persist after quitting and relaunching the Dropbox desktop app and/or rebooting your internet router? 

Farhang223's avatar
Farhang223
Helpful | Level 6
2 months ago

Thanks Walter. Can confirm that I did all of these, but it did not help. 

The problem very much coincides with upgrading my MacOS, and also it is not like something entirely blocks dropbox. It gets connected at times, but most of the time cannot connect.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 months ago

    Hi from me as well, Farhang223! Does the issue persist when your Dropbox app is updated to our newest stable app version?

    As for the security software that Walter mentioned above, can you clarify what type of software is currently running on your device? Do you have an antivirus enabled perhaps, or a firewall/proxy?

    • Farhang223's avatar
      Farhang223
      Helpful | Level 6
      2 months ago

      Thanks Nancy.

      I uninstalled my antivirus and VPN. But what eventually solved it, I believe, was connecting to my phone internet and keeping my internet router off for few minutes, to then connect back to it. Thanks. I thinking loading previews of Lightroom classic was confusing Dropbox too, which by a force quit of Lightroom that was solved too. 

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 months ago

        Hey Farhang223!

        Happy to see that your issue is now resolved!

        If you need anything else, just give us a shout. 😌

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