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Farhang223's avatar
Farhang223
Helpful | Level 6
2 months ago
Solved

The desktop app is stuck connecting on my macOS Sequoia 15.4.1 and it doesn't sync new files.

I believe since I updated my MacOS to Sequoia 15.4.1 a few days ago, my Dropbox app has faced a connection problem and tells me very frequenly that it is 'Reconnecting to the internet. This may take ...
desktop
Mac
sync
  • Farhang223's avatar
    Farhang223
    2 months ago

    Thanks Nancy.

    I uninstalled my antivirus and VPN. But what eventually solved it, I believe, was connecting to my phone internet and keeping my internet router off for few minutes, to then connect back to it. Thanks. I thinking loading previews of Lightroom classic was confusing Dropbox too, which by a force quit of Lightroom that was solved too. 

bri_guy's avatar
bri_guy
Helpful | Level 6
2 months ago

I am having the same issue after updating to MacOS 15.4.1.

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 months ago

    Hi bri_guy, have you tried the all same troubleshooting steps from earlier in this thread?

    • bri_guy's avatar
      bri_guy
      Helpful | Level 6
      2 months ago

      Yes. Like Farhang223​, I've also found that using my iPhone's personal hotspot remedies the issue.

      • Jay's avatar
        Jay
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 months ago

        Thanks for the info, this could mean that there is a proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains.

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