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Farhang223's avatar
Farhang223
Helpful | Level 6
8 months ago
Solved

The desktop app is stuck connecting on my macOS Sequoia 15.4.1 and it doesn't sync new files.

I believe since I updated my MacOS to Sequoia 15.4.1 a few days ago, my Dropbox app has faced a connection problem and tells me very frequenly that it is 'Reconnecting to the internet. This may take ...
desktop
Mac
sync
  • Farhang223's avatar
    Farhang223
    8 months ago

    Thanks Nancy.

    I uninstalled my antivirus and VPN. But what eventually solved it, I believe, was connecting to my phone internet and keeping my internet router off for few minutes, to then connect back to it. Thanks. I thinking loading previews of Lightroom classic was confusing Dropbox too, which by a force quit of Lightroom that was solved too. 

Farhang223's avatar
Farhang223
Helpful | Level 6
7 months ago

Hi all,

As I started this conversation, I should also report that, contrary to what I thought earlier, my problem still persists too. If I reset my wifi and or switch to another internet, I may get the app to work briefly to download the cloud-only files I need for few seconds, but again before I know it it faces the same problem to connect to internet.

bri_guy's avatar
bri_guy
Helpful | Level 6
7 months ago

Same here - unless I tether to my phone's hotspot as an intermediary step, the app will work very briefly and then return to the "connecting to the internet" message.

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