Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

Farhang223's avatar
Farhang223
Helpful | Level 6
8 months ago
Solved

The desktop app is stuck connecting on my macOS Sequoia 15.4.1 and it doesn't sync new files.

I believe since I updated my MacOS to Sequoia 15.4.1 a few days ago, my Dropbox app has faced a connection problem and tells me very frequenly that it is 'Reconnecting to the internet. This may take ...
desktop
Mac
sync
  • Farhang223's avatar
    Farhang223
    8 months ago

    Thanks Nancy.

    I uninstalled my antivirus and VPN. But what eventually solved it, I believe, was connecting to my phone internet and keeping my internet router off for few minutes, to then connect back to it. Thanks. I thinking loading previews of Lightroom classic was confusing Dropbox too, which by a force quit of Lightroom that was solved too. 

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
7 months ago

Hi everyone! Can you all please check if Private Relay is currently enabled on your devices? This will help us isolate the issue a bit more.

  • bri_guy's avatar
    bri_guy
    Helpful | Level 6
    7 months ago

    Private relay is not enabled on my Mac. 

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      7 months ago

      Hi bri_guy, in order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?

      • bri_guy's avatar
        bri_guy
        Helpful | Level 6
        7 months ago

        Please do.

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!