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Farhang223's avatar
Farhang223
Helpful | Level 6
8 months ago
Solved

The desktop app is stuck connecting on my macOS Sequoia 15.4.1 and it doesn't sync new files.

I believe since I updated my MacOS to Sequoia 15.4.1 a few days ago, my Dropbox app has faced a connection problem and tells me very frequenly that it is 'Reconnecting to the internet. This may take ...
desktop
Mac
sync
  • Farhang223's avatar
    Farhang223
    8 months ago

    Thanks Nancy.

    I uninstalled my antivirus and VPN. But what eventually solved it, I believe, was connecting to my phone internet and keeping my internet router off for few minutes, to then connect back to it. Thanks. I thinking loading previews of Lightroom classic was confusing Dropbox too, which by a force quit of Lightroom that was solved too. 

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
7 months ago

We're glad to hear you managed to sort this out in the end and let us know if anything else comes up in the future jmzgt3 

jmzgt3's avatar
jmzgt3
Explorer | Level 4
7 months ago

Nevermind its stopped working again, seems like it was just a temporary solution. Stuck with "reconnecting to the internet message" and when I do use my phones hot spot I can only upload files I can't download files. 

Ive contacted support who I think have emailed the advanced support team?

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    7 months ago

    Hey jmzgt3! Sorry to hear the issue’s back. 

    I checked our system in the meantime and could locate your ticket. It looks like it’s been sent over to our advanced team indeed; please keep checking the same email thread for more updates.

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