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Yoyo4's avatar
Yoyo4
Helpful | Level 7
1 month ago
Solved

The desktop app suddenly "downloading" 500 files forever and not making any progress

Device Ryzen 7 5800 CPU, 32 GB DDR4 RAM, Dropbox folder is on a 1TB SSD, 26 GB of Dropbox storage. Operating System/Browser (if using the web) Windows 10 Dropbox App Version (if using the app) 2...
desktop
sync
windows
  • Yoyo4's avatar
    Yoyo4
    1 month ago

    Yes, everything was as it should be. I just solved this issue by running error checking on the drive my dropbox folder is on. Errors were found (which is a first for this drive) and were repaired without even needing to reboot. Now my dropbox is finally syncing normally again.

    Thanks for trying to help, sorry the solution ended up being a random hardware fault that had nothing to do with dropbox or any of this troubleshooting haha.

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 month ago

I see, thanks for checking, Yoyo4.

In that case, can you sign out of the Dropbox app and back in to see if it helps?

Yoyo4's avatar
Yoyo4
Helpful | Level 7
1 month ago

Would signing out prevent me from signing back in since I'm signed in to over 3 devices? My free account only allows me to sign in to 3 devices, but it's an old account from before there was a 3 device limit, so it's currently on 15. I'm worried if I sign out, I will need to sign out on all my other devices so I fall below the 3 device threshold before it would let me sign back in.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 month ago

    If that's the case, Yoyo4, and you have 15 connected devices with a Basic free plan, then yes, you won't be able to sign back in unless you bring them down to less than 3.

    Are you still using all 15 devices or are they just old ones?

    • Yoyo4's avatar
      Yoyo4
      Helpful | Level 7
      1 month ago

      Thanks for confirming. So signing out is not an option, I'm afraid. Still no luck with the app syncing. It's strange considering I've had Dropbox installed for well over a decade now and this is the first time I ever encounter such an issue.

      I am using more than 3 devices, yes.

      • Jay's avatar
        Jay
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        1 month ago

        HI Yoyo4, can you see if the files that are trying to sync within the same folder in your account, or are they random files in different folders?

        Have you tried clearing the Dropbox cache folder to see if this helps?

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