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Bea6's avatar
Bea6
Helpful | Level 6
8 years ago
Solved

The Dropbox Badge icon has been stuck in the center of my screen.

The dropbox icon (blue circle white center) has suddenly appeared in the center of my screen. It doesn't interfere with anything else I'm doing, but I cannot remove it. The dropbox icon on my desktop...
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  • Bea6's avatar
    Bea6
    8 years ago

    Hi Jane,

    Many thanks for your reply. I cleared my cache and then, in desperation, rebooted.
    And the icon disappeared!! I should have done that from the beginning, but I usually work with many windows simultaneously and was reluctant to have to reset them all. I still have no idea of how the icon appeared, or why rebooting removed it, but I'm not asking questions!

Jane's avatar
Jane
Icon for Dropbox Staff rankDropbox Staff
8 years ago
Hey Bea6, let me have a closer look on how this appears to you, in order to suggest the most relevant next steps. I’d appreciate a screenshot (omitting personal info) of what you’re seeing in your next message here. 
 
Thanks in advance & I’ll be awaiting your next post on this discussion! 
  • Bea6's avatar
    Bea6
    Helpful | Level 6
    8 years ago

    Hi Jane,

    Thanks for your reply. I am attaching an image of what my screen now looks like.

    • atccodex's avatar
      atccodex
      Icon for Super User alumni rankSuper User alumni
      8 years ago

      Are you on a phone or actual computer? If on a computer, try clearing your cache (press CTRL+SHIFT+DELETE for Windows) (COMMAND+SHIFT+DELETE for Apple) This will bring up a new menu where you can clear you cache.

    • Jane's avatar
      Jane
      Icon for Dropbox Staff rankDropbox Staff
      8 years ago
      Thanks a lot for your cooperation & looping back to me here with this screenshot Bea6, it was really useful! 
       
      I'd just like to add a bit of additional info & further advise on the matter. atccodex's tips could be hepful, though following to your initial inquiry, you may keep in mind that the Dropbox Badge can experience placement issues in the following cases:
       
      • Multi-monitor setup: if there are more than 1 monitors, the badge has issues attaching to the side of the Office window, the badge may be in an unexpected place (probably on the main monitor) 
      • A lot of windows open: the badge can’t determine which window is the active window, we prefer to not show anything as opposed to showing up on the wrong windows 
      • Re-sizing Office windows: may keep the badge in the same place after the re-size
       
      Most often this can be resolved by switching windows and then clicking back into the Office window. 
       
      Can you please give the steps I sent you above a go & let me know of the outcome on this discussion here? Thanks again & I’ll be awaiting your next message! 

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