Forum Discussion

smerahn's avatar
smerahn
Helpful | Level 6
1 month ago
Solved

The Dropbox desktop app is stuck at indexing after a MacOS Update to 26.4

Device MacBook Air M3 Operating System/Browser (if using the web) MacOS Tahoe 26.4 Dropbox App Version (if using the app) 243.3.6895 Syncing Status Fully sync'd no folders visible indexing Qu...
desktop
Mac
sync
  • smerahn's avatar
    smerahn
    1 month ago

    No need I went to customer service and they did a screen share to fix it.  

smerahn's avatar
smerahn
Helpful | Level 6
1 month ago

 

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 month ago

I see, thanks for the screenshot smerahn!

Can you try quitting and relaunching the Dropbox desktop app and let me know how it goes?

If the app gets stuck at indexing again, you can also try logging out from your account through the app's preferences and then back in.

In any case, please keep us posted!

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