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ltoribara's avatar
ltoribara
Explorer | Level 3
9 days ago

The Dropbox desktop app on Mac keeps giving an error that 32 files are unable to sync

Dropbox Plan Plus Are you a Team Member or Admin? Admin Do you have access to the email linked to the account? Yes Are there any devices connected to your Dropbox account? Laptop O...
desktop
Mac
Permissions
sync
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
9 days ago

Hey ltoribara - sorry to hear about this.

Can you temporarily disable your antivirus program and let us know if there's any progress?

If not, you can try logging out of your account through the app's preferences and then back in, after rebooting your computer and/or quitting and relaunching the Dropbox desktop app as well.

Keep me posted with any updates!

ltoribara's avatar
ltoribara
Explorer | Level 3
5 days ago

Hi Walter, I tried quitting Dropbox, reopening it, then logging out and back in. It took a half hour or so to sync but never quiet finished. So I quit and reopened again and it took forever to sync again but never finished. Now it says 331 files remaining to sync but never finishes and it has the same “couldn’t sync files” message on top. I took a screenshot. Do we need to escalate this? Is this possibly a server issue? Thanks.

 

 

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 days ago

    Hi ltoribara, thanks for the details. At this point it might be better for the support team to look into this in more detail.
    You can contact them directly via this link, and they'll be able to investigate further.

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