Forum Discussion

ebeshore's avatar
ebeshore
Explorer | Level 3
2 years ago

The Email to Dropbox feature isn't working - nothing gets uploaded to my account.

Hello. I have a basic (free) account and am attempting to test uploading files via email. I am running a Mac (sonoma 14.6.1) using Mac Mail.  I set up the the email to dropbox feature at my Dropbox...
emails
sync
upload
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey ebeshore, let me also jump in here! 

 

Are you forwarding these emails to your "Email to Dropbox" address, or are you emailing the address directly? 
 

Also, what email provider (Gmail, Microsoft, Yahoo, etc.) are you using on your end? 

ebeshore's avatar
ebeshore
Explorer | Level 3
2 years ago

Hello Megan, thanks for writing.

I am sending emails with an attachment directly to my assigned Email-to-Dropbox address. Email address looks something like this:  infront.erupt.concern.harsh.beyond@addtodropbox.com (not an actual address)

I am using a Mac running the latest version of Sonoma and MacMail and via my iCloud account.

 

Regards, Ed

 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey ebeshore, do you see that the Email Attachments folder is empty on other web browsers as well?

    • ebeshore's avatar
      ebeshore
      Explorer | Level 3
      2 years ago

      Hi Hannah -

       

      Thanks for your suggestion. Files do not appear in my shared drive folder on the Mac, nor in the Dropbox.com "Email attachments" folder viewed with Safari or Firefox.

      Ed

       

    • ebeshore's avatar
      ebeshore
      Explorer | Level 3
      2 years ago

      Just to give it another shot, I turned off the Email to Dropbox, turned it back on, received another email from Dropbox saying how to try it out, sent an independent email (not a reply to the Dropbox notification this time) with a 3MB JPEG attachment and no file in my Dropbox Email Attachments folder.

       

      Something is busted...

       

      Ed

      • Nancy's avatar
        Nancy
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Hi again, Ed! You’re still not seeing any errors or anything else that may suggest something is wrong when sending the email, correct?

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