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ebeshore's avatar
ebeshore
Explorer | Level 3
1 year ago

The Email to Dropbox feature isn't working - nothing gets uploaded to my account.

Hello. I have a basic (free) account and am attempting to test uploading files via email. I am running a Mac (sonoma 14.6.1) using Mac Mail.  I set up the the email to dropbox feature at my Dropbox...
emails
sync
upload
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 year ago

Hey ebeshore, do you see that the Email Attachments folder is empty on other web browsers as well?

ebeshore's avatar
ebeshore
Explorer | Level 3
1 year ago

Just to give it another shot, I turned off the Email to Dropbox, turned it back on, received another email from Dropbox saying how to try it out, sent an independent email (not a reply to the Dropbox notification this time) with a 3MB JPEG attachment and no file in my Dropbox Email Attachments folder.

 

Something is busted...

 

Ed

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 year ago

    Hi again, Ed! You’re still not seeing any errors or anything else that may suggest something is wrong when sending the email, correct?

  • ebeshore's avatar
    ebeshore
    Explorer | Level 3
    1 year ago

    Nancy -

    Nothing - no bounced mail, no error in delivery, no error messages ending up in junk.

    I do have a google mail account that I generally avoid, but will try sending via that channel and see what the results are. Stay tuned.

     

    Ed

     

  • ebeshore's avatar
    ebeshore
    Explorer | Level 3
    1 year ago

    No dice. Used google mail to send an attachment but nothing.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 year ago

    In that case, we might need to have a more advanced look into this ebeshore!

     

    Can I send you an email, in order for us to investigate further? 

  • ebeshore's avatar
    ebeshore
    Explorer | Level 3
    1 year ago

    Absolutely. Do you have it or how can I contact you with the email?

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 year ago

    Hey ebeshore, I just sent you an email! 

     

    I'll see you there!

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