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ebeshore's avatar
ebeshore
Explorer | Level 3
2 years ago

The Email to Dropbox feature isn't working - nothing gets uploaded to my account.

Hello. I have a basic (free) account and am attempting to test uploading files via email.

I am running a Mac (sonoma 14.6.1) using Mac Mail.  I set up the the email to dropbox feature at my Dropbox settings, received a confirming email that it was enabled and attempted to reply to that email (as suggested) with an email that has a simple JPEG (~3MB) attachment. No file appears in my "Email Attachments" folder. No note from Dropbox suggesting there is a problem or confirming the attempted upload. No bounced email. Plenty of room available in my account.

 

I have seen in another thread on this forum that there seems to be a recurring problem with this feature. Can anyone comment about recurring problems?  Any suggestions about possible errors on my part?

emails
sync
upload

15 Replies

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  • ebeshore's avatar
    ebeshore
    Explorer | Level 3
    2 years ago

    Nancy -

    Nothing - no bounced mail, no error in delivery, no error messages ending up in junk.

    I do have a google mail account that I generally avoid, but will try sending via that channel and see what the results are. Stay tuned.

     

    Ed

     

  • ebeshore's avatar
    ebeshore
    Explorer | Level 3
    2 years ago

    No dice. Used google mail to send an attachment but nothing.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    In that case, we might need to have a more advanced look into this ebeshore!

     

    Can I send you an email, in order for us to investigate further? 

  • ebeshore's avatar
    ebeshore
    Explorer | Level 3
    2 years ago

    Absolutely. Do you have it or how can I contact you with the email?

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey ebeshore, I just sent you an email! 

     

    I'll see you there!

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