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Forum Discussion
Solved
The new Transfer window animation is S-L-O-W!
The new Transfer Window animation where it animates the files being packaged up in a gift box is unnecessary and is adding sometimes upwards of 15 seconds while I wait for the "copy link" button to b...
Hi Octave, thanks a lot for flagging this issue! We've stopped the current experiment we were running for Transfer while we work on improvements based on your feedback, so you should regain access to the familiar legacy UX shortly.
Megan
Dropbox Community Moderator
Dropbox Community ModeratorHey Octave Music, let's jump right into this!
If I understand correctly, it sounds like you're using our desktop app when creating a Transfer. Do you notice the same behavior when using the website?
Also, does this happen with all the files you try to upload, or larger ones?
Let me know more, and we'll take it from there!
And also to clarify...this is not to upload the files. The files are already uploaded as indicated by the green checkmark. This is once already in the Transfer App, and just waiting for the link to be created.
- Megan
Hey Octave Music, if you could try the website too, that would be helpful since it'd give us an insight.
Also, do you notice the experience being consistent regardless of the network connection? Can you try a different one, just to check?
If I were you, I'd also make sure that there's no third-party app interfering with Dropbox. You can temporarily try to close any, and notice if the app behaves the same way then.
The website does not do the new "silly" animation with the Package/Present being wrapped up with a bow on top. The website looks more like how the Desktop Transfer App used to look up until a couple of weeks ago. I have 1000 mb/s upload and download. There is nothing about my network connection that is causing this issue. This is the new animation on the Transfer Desktop app. Do you know to what I am referring to when I write the "Animation" in the Desktop Transfer app?
Hi Megan-
I made a quick screen recording demonstrating EXACTLY what the issue is:
https://www.dropbox.com/scl/fi/2uq4clj36q2ye1gl5ro01/Screen-Recording-2025-04-24-at-1.11.39-AM.mov?rlkey=ng7wmyvfdrcg15m7b6322b06c&dl=0
Hi-
I would also like to add that I observed my network activity activity when I clicked on the "Create Link" button in the Transfer app window. There was no data being uploaded or downloaded from my computer. This is because I already have the files synced to the Dropbox cloud. There is a 12-15 second amimation waiting period prior to being able to click the button to copy the link simply for graphical interest. Please change the app back to how it used to be and do away with the loading the box and closing it up animation which takes time up.
- Megan
Hey Octave Music, thank you so much for the link!
I will pass on your comments to the relevant departments so that we can further improve our product.
I'll make sure that your voice is heard.
I'll forward your feedback to the appropriate areas so we can continue to improve.
