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wertupo's avatar
wertupo
Explorer | Level 4
1 month ago

The quality of some of my photos is affected when using camera uploads.

Device
Oneplus 13
Operating System/Browser (if using the web)
Android 16, OxygenOs 16.0.2
Dropbox App Version (if using the app)
454.2.2
Syncing Status
OK

Question or Issue
When dropbox automatically uploads newly captured photos by my phone and uploads them to the 'Camera Uploads' folder, I am noticing that some* (NOT ALL) photos are being uploaded with a lesser quality. Resolution of the photo is the same, but the file size is significantly smaller, sometimes 60% less, and the picture quality is visibly very hazy.

Is there some setting which I am not finding to fix this?

*Some photos meaning that for example if I am out taking a set of say 10 photos, #1,#2 would upload with original quality/file size, while #3,#4,#5 will upload with lesser quality/file size, #6 with original, #7,#8#9 with lesser, and #10 with original quality. It's super random.

11 Replies

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 month ago

    Thanks, wertupo! Since this is a bit odd indeed, I’ve logged you a ticket. 

    Please respond back to it, when you get the chance, and I’ll continue assisting you via email.

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