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SM14's avatar
SM14
Helpful | Level 5
9 months ago
Solved

The syncing icons no longer appear on my Windows desktop app.

Hi everyone! At this time the icons of synchronization status are not shown, it is inconvenient, at the first installation of the old version of Dropbox 199.4.6287 Offline Installer.x64 icons were s...
desktop
sync
windows
  • Rich's avatar
    Rich
    9 months ago
    SM14 wrote:

    Dropbox itself updated from version 199.4.6287 to the current version 197.4.7571

    Can you double check the version that you have installed, please? I ask because the latest stable version is 219.4.4463, and the versions you mentioned are from 10 and 11 months ago, respectively.

    If you don't have version 219.4.4463 installed, I would suggest downloading the offline installer from the following link and see if that corrects the issue.

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
9 months ago

Welcome back to our forum, SM14! 

Can you clarify the current syncing status and app version of your Dropbox app? Is your Dropbox app still running the 199.4.6287 version, or have you updated it to a different one in the meantime? 

What other steps have you tried so far to fix the issue?

Finally, you mention both Windows 10 and 11; is this happening on two separate devices?

Let me know more info and we’ll have a look.

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