Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

SM14's avatar
SM14
Helpful | Level 5
9 months ago
Solved

The syncing icons no longer appear on my Windows desktop app.

Hi everyone! At this time the icons of synchronization status are not shown, it is inconvenient, at the first installation of the old version of Dropbox 199.4.6287 Offline Installer.x64 icons were s...
desktop
sync
windows
  • Rich's avatar
    Rich
    9 months ago
    SM14 wrote:

    Dropbox itself updated from version 199.4.6287 to the current version 197.4.7571

    Can you double check the version that you have installed, please? I ask because the latest stable version is 219.4.4463, and the versions you mentioned are from 10 and 11 months ago, respectively.

    If you don't have version 219.4.4463 installed, I would suggest downloading the offline installer from the following link and see if that corrects the issue.

SM14's avatar
SM14
Helpful | Level 5
9 months ago

Thank you for your appeal.
Dropbox itself updated from version 199.4.6287 to the current version 197.4.7571 and this version is now working.
I reinstalled Dropbox and it updated to the above version again. 
The synchronization status is updated. That is, the synchronization process is working, but icons are missing in Explorer.
I have the same account discussed installed on two devices with WINDOWS 10 and 11.
By the way my DROPBOX account contains more than 500,000 files.
Regards

Rich's avatar
Rich
Icon for Super User II rankSuper User II
9 months ago
SM14 wrote:

Dropbox itself updated from version 199.4.6287 to the current version 197.4.7571

Can you double check the version that you have installed, please? I ask because the latest stable version is 219.4.4463, and the versions you mentioned are from 10 and 11 months ago, respectively.

If you don't have version 219.4.4463 installed, I would suggest downloading the offline installer from the following link and see if that corrects the issue.

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!