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Ccseven's avatar
Ccseven
Helpful | Level 5
3 years ago
Solved

The syncing is disabled due to an error

My dropbox app on Mac(MacOS Ventura 13.4.1) cannot sync any file; I tried the following solutions:

1. Restart the Mac, cannot work;

2. Uninstall the Dropbox and install the latest version, cannot work;

3. Quit the Dropbox, cannot work.

It just showed on the Finder(Dropbox):"syncing is disabled due to an error".

 

I don't know what else I can do to fix it. 

 

Can anyone help with it?

Thanks!

desktop
Mac
sync
  • Ccseven's avatar
    Ccseven
    3 years ago

    Hi Walter,

    Thanks for your reply; I tried it today again, downloaded the new dropbox desktop app, now it works....

     

    It is wired, but finally fixed!

    Thanks!

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  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi abskani - sorry to hear about this.

     

    Can you please send us a screenshot of the app's exact status and version as shown in your menu bar?

     

    Also, what is your computer's OS version? Did you reboot since you first noticed this? 

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