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There are no green checkmarks on any files in my dropbox folder.
This is a Windows 10 machine.
I have tried quitting and restarting the dropbox app.
I have tried uninstalling and reinstalling the app.
I am viewing the correct folder -- I clicked ...
Hi again Iainmcc - thanks for the screenshots and the additional details - most appreciated!
This issue might be coming down to other applications on your computer that use the icon overlay and context menu functionality of your computer's OS.
Please note that Windows has a limit of 15 overlay icons that Windows Explorer can load, and the operating system reserves 4 for its own use. If there are more than 15, then the Dropbox icons or context menus may not show.
To fix this and move the Dropbox sync icons to the first 15 positions:
1. Follow the steps in this article to open your Windows 10 registry editor (applicable to Windows 11 also)
2. A âRegistry Editorâ window will open.
3. Navigate through the following folders:
âHKEY_LOCAL_MACHINEâ > âSOFTWAREâ > âMicrosoftâ > âWindowsâ > âCurrentVersionâ > âExplorerâ > âShellIconOverlayIdentifiersâ
4. Rename (right-click and click Rename) the files, so that the Dropbox files appear in the first 15 files in the list. You can do this by putting spaces in front of those file names, so that they move higher up in the list.
5. Close and restart both of your computer and the Dropbox desktop app.
Let me know how it goes!
Hi Megan,
Early Releases was already off so I should never have received a beta version, as far as I know...
When I tried reinstalling before, I just selected "Install Dropbox App" from the menu hanging off my avatar (the menu with settings, install, sign out, etc).
I note my Win11 laptop (which is working fine) has version 146.4.4836 installed.
I'll try your link and see if it gets me a non-beta version. BTW, how do I tell if the version I'm using is beta or release?
Walter
Dropbox Community Moderator
Dropbox Community ModeratorHey Iainmcc, sorry to jump in here, but I just wanted to clarify that the beta versions are denoted by their middle digit.
For example, 147.3.4786 is a beta version of our desktop app while 146.4.4836 is part of our stable builds.
While we're at it, note that a more recent stable version just got out (v. 147.4.800), so feel free to install it from this page.
Keep us posted with any updates!
Ok, guys,
I've installed 147.4.4800 on the machine and still have no green checkmarks on any files or folders after a reboot.
- Megan
Hi Iainmcc, interesting.
Would you mind sharing a screenshot with me, so I can have a visual of what you also see on your end?
Hi Megan,
Here's a couple of screenshots -- one from my laptop which is working, and one from my desktop which is not working.
From the laptop:
The green circles with white checkmarks on the bottom left of every icon is what I expect to see.
Here's what I see on the desktop:
Notice there are no green circles with white checkmarks in them on any icon. I don't get the blue-with-two-circling-arrows decoration when a file is syncing either.
Hope that helps.
Thanks
