Forum Discussion

andreaeastbourn1's avatar
andreaeastbourn1
New member | Level 1
10 months ago

"There was an issue communicating with your photo library" when uploading photos on iOS

Hi, I have always been able to upload my photos from my iPhone to the Dropbox app. Over the past several months it has been working. I am getting an error message - There was an issue communication w...
iOS
Mobile
upload
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
10 months ago

Hey andreaeastbourn1, thanks for bringing this to our attention.

Are you using the Camera Uploads feature to upload your photos or are you manually uploading them?

Can you send us a screenshot of the error?

And which Dropbox version and iOS version are you using?

Thanks in advance!

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!