We Want to Hear From You! What Do You Want to See on the Community? Tell us here!

Forum Discussion

jhKeen's avatar
jhKeen
New member | Level 2
2 months ago

"This didn't work for some reason" error, when trying to access a shared folder.

 
null
Shared Folders
Web
Rich's avatar
Rich
Icon for Super User II rankSuper User II
2 months ago
jhKeen wrote:

"This didn't work for some reason" error, when trying to access a shared folder.

Is this an actual shared folder that you were invited to, or was it a shared link? There's a difference. A shared link you can access even if you don't have an account, whereas you need to accept an invitation to join a shared folder and have enough space in your account.

What was the exact wording in the email that you received from Dropbox?

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need More Support

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!