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GREG BARTON's avatar
GREG BARTON
New member | Level 2
8 months ago

"This file requeste has been closed, deleted, or never existed" error after restoring the account.

HAD OUR ACCOUNT HACKED, THEN RECOVERED.  THE LINKS FOR THE FILE REQUESTS SINCE THEN HAVE NOT WORKED
account access
Error Messages
File requests
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
8 months ago

Thanks for your post here, GREG BARTON. 

Was your Dropbox account restored after contacting our support team, by any chance? If yes, can you please send me the ticket number from your convo with them? 

Feel free to send me a screenshot of any errors you're receiving, too.

Let me know more details.

  • GREG BARTON's avatar
    GREG BARTON
    New member | Level 2
    8 months ago

    https://www.dropbox.com/support/ticket/24922008

    • Nancy's avatar
      Nancy
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      8 months ago

      Thanks for the ticket number and the screenshot, Greg! Are you seeing the same error message for all of your previous file requests? 

      How about your old Dropbox files? Can you see everything restored on this page? 

      I’d just like us to isolate the issue as much as possible and proceed to the next step.

  • GREG BARTON's avatar
    GREG BARTON
    New member | Level 2
    8 months ago

     

  • GREG BARTON's avatar
    GREG BARTON
    New member | Level 2
    8 months ago

    https://www.dropbox.com/request/Q4a0GevyOGtuUoTNNrxs

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