Forum Discussion

none22's avatar
none22
Helpful | Level 7
2 years ago

time left in sync gone again

I know there is an older (2019) post about this, but the time left to sync seems to have disappeared again. any idea why this has disappeared again. Now when I hover over the icon, it just shows 'upd...
desktop
sync
none22's avatar
none22
Helpful | Level 7
2 years ago

I am working with windows 10 and it's a desktop app. no idea what version or if there were any updates, just that that info just disappeared.

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey none22, it's possible that this is due to an update of the Dropbox app, but let's look into it.

 

What exactly do you see when you hover over the Dropbox icon in your system tray? Can you send us a screenshot?

  • none22's avatar
    none22
    Helpful | Level 7
    2 years ago

    When I hover over the icon i see

    Dropbox 193.4.5594

    Uploading "the name of the file"...

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Thanks for that, none22!

       

      Can you please clarify if the app is syncing as normal or if it's actually stuck and never reaching "up to date" status?

      • none22's avatar
        none22
        Helpful | Level 7
        2 years ago

        yes  - it is syncing normally. I didn't ask about syncing, I asked about the icon showing the time remaining again since it had disappeared.

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