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mcfinney's avatar
mcfinney
Helpful | Level 6
7 years ago
Solved

Time Left in Sync has been removed from the desktop app

The dropbox menu bar app has stopped showing the time left in the current sync in the bottom of the window. It shows a seemingly irrelevant progress bar but even hovering over that does not tell me the time left to sync, which I have depended on to let clients know when files will be there. Hovering over only gives me the option to pause syncing. Was this feature removed or is this a bug in the latest update?

I'm on Mac OS Sierra 10.12.6

desktop
sync
  • Emma's avatar
    Emma
    7 years ago
    LuisA1 wrote:
    Hi everyone,
     
    I’m a member of the Dropbox desktop application team.
     
    First off, I’d like to thank you all for your feedback on this. 
     
    Earlier this year, we removed the time to sync estimate from the Dropbox menu and replaced it with a progress bar as we believed it would be a better measure of true progress of your files syncing, rather than the time to sync estimates.
     
    That said - we’ve heard you! We have decided to bring back the time to sync estimate in an upcoming build of the Dropbox desktop application!
     
    Once this build is released, you should automatically see the time to sync estimate again. We will also update you here as soon as the version with the time estimate is available. 
     
    We truly appreciate all of your feedback, it’s very important to us to make Dropbox work for our users. Thank you! 

    Hi all, 

    I've checked with the team and this has been released to the current stable version v73. 

    It is available now for download, but your devices should also automatically be updated to this version soon.

    Thanks once again for your patience and feedback!

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  • TdSatWork's avatar
    TdSatWork
    New member | Level 2
    7 years ago

    Hello there,

    Can you please confirm whether the feature has been intentionally removed by the Dropbox Team or not?

    It's desappearance makes it apparent how much of an essential feature this is in the workflow of every professional I know who uses your service.

    What's going on? If this hopefully wasn't intentional, do you have any leads?

    Thanks

  • TdSatWork's avatar
    TdSatWork
    New member | Level 2
    7 years ago

    I am on Mac os Mojave 10.14.3 

    and 

    on previous operating system at home. Issue on both machines.

  • availablelight's avatar
    availablelight
    Helpful | Level 5
    7 years ago

    kinda poor that 2 weeks have gone by since this moderator post with multiple new complaints each day and still no official reply or fix for the issue! come on guys, please respond? might be cancelling my paid subscription at this rate andf looking elsewhere...

  • PW87's avatar
    PW87
    Helpful | Level 5
    7 years ago

    Whats going on with this issue? Why has no one from dropbox followed this up?

  • Matt F.30's avatar
    Matt F.30
    Helpful | Level 5
    7 years ago

    I am also having this issue on both OSX 10.13.6 & OSX 10.12.6  across 3 different macs (dropbox version 69.4.102)

    I am uplaoding and downloading large video files (20GB+) and having an estimated time left is absolutely critical.

    My clients are getting frustrated that I cannot give them an estimate, Im having to do rough math myself to figure it out.

    Please fix or re-add this feature as without it I will no longer be able to use dropbox.

     

     

  • marinacoser's avatar
    marinacoser
    Helpful | Level 6
    7 years ago
    It seems and feels that we're abandoned to ourselves... :/ Very frustrating if you rely on dropbox for work on a daily basis
  • pepe1967's avatar
    pepe1967
    Helpful | Level 6
    7 years ago

    We tried removing the current version of dropbox and installing an older version, but dropbox sneaks in the latest version onto you so you can't win. We are paying a hefty subscription price for this service so bloody fix it and bring back the time left option!!!!

  • DylanPickle's avatar
    DylanPickle
    New member | Level 2
    7 years ago

    +1 to wanting this feature back, although it sometimes varied greatly, I relied on it for a number of reasons. Please bring the time estimation feature back. 

  • Lek's avatar
    Lek
    Helpful | Level 5
    7 years ago

    After autoupdate my dropbox to version 69.4.102 i noticed that upload/dowload progress in system tray look different, now its show only speed and dont show time anymore. Time was very important for me to understand how long need to wait upload/dowload.


    How to fix this issue? Dowgrade to older version doesnt help, because its autoupdate again.

    Dear Dropbox, please return older function which show time and speed together.

    Thanks for help.

  • marinacoser's avatar
    marinacoser
    Helpful | Level 6
    7 years ago

    PLEASEEEEE FEEDBACK! I am about to cancel subscription for two people and asking refund!

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