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mcfinney's avatar
mcfinney
Helpful | Level 6
7 years ago
Solved

Time Left in sync has been removed from the Dropbox desktop app

The dropbox menu bar app has stopped showing the time left in the current sync in the bottom of the window. It shows a seemingly irrelevant progress bar but even hovering over that does not tell me the time left to sync, which I have depended on to let clients know when files will be there. Hovering over only gives me the option to pause syncing. Was this feature removed or is this a bug in the latest update?

I'm on Mac OS Sierra 10.12.6

desktop
sync
  • Emma's avatar
    Emma
    7 years ago
    LuisA1 wrote:
    Hi everyone,
     
    I’m a member of the Dropbox desktop application team.
     
    First off, I’d like to thank you all for your feedback on this. 
     
    Earlier this year, we removed the time to sync estimate from the Dropbox menu and replaced it with a progress bar as we believed it would be a better measure of true progress of your files syncing, rather than the time to sync estimates.
     
    That said - we’ve heard you! We have decided to bring back the time to sync estimate in an upcoming build of the Dropbox desktop application!
     
    Once this build is released, you should automatically see the time to sync estimate again. We will also update you here as soon as the version with the time estimate is available. 
     
    We truly appreciate all of your feedback, it’s very important to us to make Dropbox work for our users. Thank you! 

    Hi all, 

    I've checked with the team and this has been released to the current stable version v73. 

    It is available now for download, but your devices should also automatically be updated to this version soon.

    Thanks once again for your patience and feedback!

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  • Daphne's avatar
    Daphne
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    7 years ago
    Hey there ripchord,
     
    Just to note I’ve merged your post to the relevant thread so you will be notified with any updates easily here. We’ll be sure to update here as soon as we have confirmed the relevant info as we wouldn’t want to give any incorrect info for you all!
     
    We appreciate your time in letting us know your thoughts so we’ll make sure to reciprocate this by updating here as soon as we have that info - Thanks!
  • jbh1's avatar
    jbh1
    Explorer | Level 4
    7 years ago

    For anyone who is losing sleep/money over this, a temporary solution is to do a bit of quick math (the upload speed is still displayed). For example, if I am syncing 1 GB of data and the average upload speed is 100KB/sec, it will take approx 2h45m to complete. Obviously not a fix, but it'll cut the mustard until the ETA is returned. 

  • graystate's avatar
    graystate
    Helpful | Level 7
    7 years ago

    jbh1 and everyone else. The other option is to upload via your browser. It will actually give you the time remaining. The main issue is with big files, if your upload drops out or fails, you'll be starting again, unlike the desktop version.

    Can't wait for this to be sorted.

    I also temporarily went to Sync, but had major issues. I couldn't even download one of my own files via their browser. They have a long way to go yet.

  • jpitts1519's avatar
    jpitts1519
    New member | Level 2
    7 years ago

    Time left for syncing has been removed on desktop. It only shows the speed and kb of how much is being transferred, but not the time left for it to sync, which is really annoying since I depend on that time to tell my clients when to expect their files. What can be done? 

  • Jane's avatar
    Jane
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago
    Hey jpitts1519, if this detail is important to you, you could use our website as an alternative where you should be able to see the remaining time on the bottom of the browsing window :arrows_counterclockwise:. Nevertheless, I’ve moved your post under the relevant discussion, in order to add your voice to the feedback gathered & keep you in the loop if there’s a difference in a future iteration of the desktop application. 
     
    Please feel free to ping me here again if you have any more thoughts or questions & it will be a pleasure to continue our discussion. Thanks!
  • videophage's avatar
    videophage
    Helpful | Level 6
    7 years ago

    Hello Jane,

    Thanks for your reply here, but as someone said ealier, uploading directly to website is subject to failing due to random connexion issues.

    The desktop version is the best thing in the world, and since it's been several months and 19 pages of messages here, asking if the time sync left feature would be back someday, plus announcements of its return in some future update, i wonder if dropbox could get a little more official.

    And since, you know, people are paying for it.

    Thanks

  • Jane's avatar
    Jane
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago
    I understand videophage, your honest feedback is mostly appreciated; positive or negative, your thoughts help us understand your needs better. As our team is always looking for ways to improve, I’ve made sure your feedback is passed along to our developers for further evaluation. Thanks for choosing Dropbox & please ping me here in case you have any further inquiries!

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