Forum Discussion

mcfinney's avatar
mcfinney
Helpful | Level 6
7 years ago
Solved

Time Left in sync has been removed from the Dropbox desktop app

The dropbox menu bar app has stopped showing the time left in the current sync in the bottom of the window. It shows a seemingly irrelevant progress bar but even hovering over that does not tell me the time left to sync, which I have depended on to let clients know when files will be there. Hovering over only gives me the option to pause syncing. Was this feature removed or is this a bug in the latest update?

I'm on Mac OS Sierra 10.12.6

desktop
sync
  • Emma's avatar
    Emma
    7 years ago
    LuisA1 wrote:
    Hi everyone,
     
    I’m a member of the Dropbox desktop application team.
     
    First off, I’d like to thank you all for your feedback on this. 
     
    Earlier this year, we removed the time to sync estimate from the Dropbox menu and replaced it with a progress bar as we believed it would be a better measure of true progress of your files syncing, rather than the time to sync estimates.
     
    That said - we’ve heard you! We have decided to bring back the time to sync estimate in an upcoming build of the Dropbox desktop application!
     
    Once this build is released, you should automatically see the time to sync estimate again. We will also update you here as soon as the version with the time estimate is available. 
     
    We truly appreciate all of your feedback, it’s very important to us to make Dropbox work for our users. Thank you! 

    Hi all, 

    I've checked with the team and this has been released to the current stable version v73. 

    It is available now for download, but your devices should also automatically be updated to this version soon.

    Thanks once again for your patience and feedback!

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  • alison b.11's avatar
    alison b.11
    Helpful | Level 5
    7 years ago

    Too little, too late. I've moved on to Sync.com.

    Twice as much space for same price.

    Faster uploads. And doesn't drop downloads from website files. Spent much of yesterday dealing with failing dropbox downloads from cloud. Ugh.

  • jakeratner's avatar
    jakeratner
    New member | Level 2
    7 years ago

    It appears that the progress estimate when uloading/syncing on the desktop version of Dropbox has disappered! I'm running Mojave 10.14.2 on an iMac, and when previosuly uploading files/syncing with Dropbox, it used to say "Syncing (23 min remaiing)." Now it just reads "Syncing" with no time status. Where did it go?! Bring it back Dropbox!

  • whiskersland's avatar
    whiskersland
    New member | Level 2
    7 years ago

    Mine is back as of 27th May 2019 on Mac, using 'Plus'.

  • graystate's avatar
    graystate
    Helpful | Level 7
    7 years ago

    Oh wonderful.

    Dropbox just put us through months of annoyance by removing the most important feature and making us fight to get it back and now as a reward they're upping the price by 60%

    "Dropbox Plus just got an upgrade. And a new price—starting on July 19, 2019, Dropbox Plus will be AU$16.99 a month (plus any applicable taxes)...

    ...This is all for just AU$6.00 more a month. "

    Thanks a [profanity removed by moderation according to the Community Guidelines] HEAP Dropbox!

  • Daphne's avatar
    Daphne
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    7 years ago
     
    We’re constantly working to offer the best features that will meet your needs. The Dropbox Plus plan will get some new features which you can check out in more detail from here.
     
    I understand that you are not satisfied with the increase in price, but I’d like to mention that you can keep your current pricing by changing to an annual billing cycle.
     
    If you have any other questions please let me know - Thanks!
  • Koichi N.'s avatar
    Koichi N.
    Explorer | Level 3
    7 years ago

    I note that Emma from Dropbox wrote in May that this feature was released in version 73, however I am not seeing it with my current version 77. I have just been advised by a Dropbox Support adviser that it was never actually implemented, could I therefore ask if anyone is aware when it is likely to be released?

  • ripchord's avatar
    ripchord
    Helpful | Level 6
    7 years ago

    It is, in fact, in my current version (77.4) and has been for some time. 

  • ElJayBronxNY's avatar
    ElJayBronxNY
    Helpful | Level 6
    7 years ago

    I just tested 77.4 (been using the feature) and it works perfectly there. I uploaded a short video clip and hovered over the Dropbox icon in the System tray (using Windows 10). The information that came up included the estimated time remaining. This matter has been fixed and I doubt it's going away again after 22 pages of controversy when they tried to take it away!

  • Jane's avatar
    Jane
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago
    Hey Koichi N., following-up from your post here, I can see that you’ve already submitted a ticket via our Official Support channel & you’ve been discussing your options with my colleague. While I’ve made sure to include a copy of your comments on your ongoing correspondence, kindly note that it would be best for you to refer to this email chain for an update, as you’ve already made some progress there.
     
    I hope that this gets resolved soon for you & we’re always here in case there’s anything else we can do to help you. Thanks! 
  • 21timothy's avatar
    21timothy
    Helpful | Level 5
    6 years ago

    I have to say that I agree with you.  I have never seen Dropbox acknowledge issues impacting users.  This particular illogical change without explanation is perplexing.  For those of us who pay for this service and use it for business, I find that unnerving.  Dropbox needs some solid competition to compel better customer service. 

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