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Forum Discussion
Tons of 'Selective sync conflict' folders created when migrating to a new Mac M4pro
Device Mac M4pro Operating System/Browser (if using the web) MacOS 15.1 Dropbox App Version (if using the app) 236.4.5918 Syncing Status Up to date
There are hundreds of folders with "select...
Hi Walter, thank you for your reply. The approach mentioned in that article is simply not practical, as I have too many folders with "selective sync conflict". Some of them are empty but some are not. Among those that are not empty, some contain complete files, some contain only a portion of the original files, which prevents me from consolidating them. Most importantly, I lost my original folder structure, which made it impossible to reorder those conflict folders as before.
There is nothing specific on the event page.
Since all my files are fine online on the website, I wonder whether I can simply uninstall and reinstall Dropbox on my Mac to resolve the issue?
Nancy
Dropbox Community Moderator
Dropbox Community ModeratorHi again, HBR_HBR. Before taking any further actions on your Dropbox app, can you clarify for me the exact steps that you took in order to migrate your Dropbox files to the new device?
Did you download and install the Dropbox app from scratch on the new computer, or did you use a third-party app to do so?
Hi Nancy, I used the default Apple Migration Assistant when transfering everything from my old Macbook pro 2018 Intel Chip to the new Macbook pro M4pro. I don't quite remember whether I could directly open the migrated Dropbox without going through Rosetta or I uninstalled the migrated Dropbox and downloaded Dropbox for Mac (M-chip) to open it. I can confirm with you that I didn't run apps through Rosetta for any of the migrated ones on my new Macbook pro.
- Nancy
I see, thanks for clarifying that! What we generally recommend, when you move from one computer to another, is to install the Dropbox app on your new device with these steps. Migrating the Dropbox app using the Apple Migration Assistant can potentially cause some issues and it's not something that we can support.
If you've double checked that everything looks normal on the Dropbox website and you're not missing any files from there, you can try to reinstall the Dropbox app on your new computer and create a new Dropbox folder where all of your files will need to be re-downloaded and synced from your web account.
Hi Nancy, I just double-checked my files on the website, and I found that there are some folders with "selective sync conflict" as well, but they are not necessarily those same folders that appeared in Dropbox locally. And they reappeared even if I deleted them on the website. For the reinstallation, should I delete the current Dropbox completely and then reinstall it, or I can just download and install so that the new one will overwrite the old one?
