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7rjames3's avatar
7rjames3
Helpful | Level 5
2 years ago
Solved

Two Dropbox folders appearing in favorites Mac. Not sure how to proceed.

I was having trouble with my Dropbox going into an 'Indexing' spiral. So after reading troubleshooting for this issue I logged out of Dropbox on desktop and logged back in again.    This has fixe...
desktop
Mac
sync
  • 7rjames3's avatar
    7rjames3
    2 years ago

    Sorted! (With some trepidation) I deleted the old 'unlinked' file, and this did the trick – the new file now has Dropbox symbol next to it and all right click Dropbox functions. Thank you for your help.

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey 7rjames3, thanks for the heads up!

 

Odd indeed. 

 

When you locate your little Dropbox icon, next to your WiFi on your menu bar and click on it, you should have a little folder icon on the top right. 

 

If you click there, which folder does the app re-direct you to? 

7rjames3's avatar
7rjames3
Helpful | Level 5
2 years ago

To the 'new' folder

(Macintosh HD > Users > myname > Companyname Dropbox)

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Got it, thanks for the info 7rjames3!

     

    Based on everything you mentioned, you should be safe to delete the old Dropbox folder, and keep the new one. 

     

    It seems the app is syncing there. Have you tried signing out of the app,restarting your device and then sign back in? 

    • 7rjames3's avatar
      7rjames3
      Helpful | Level 5
      2 years ago

      Sorted! (With some trepidation) I deleted the old 'unlinked' file, and this did the trick – the new file now has Dropbox symbol next to it and all right click Dropbox functions. Thank you for your help.

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Awesome news 7rjames3!

         

        If you need anything else, give us a shout! 😎

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