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Forum Discussion
Unable to attach a dropbox file to outlook for ios on my iPad Pro
Hi,
I have ios 13..3.1 (latest) on my iPad Pro. I have the most updated Outlook for Ios on my iPad. While composing an email in Outlook for ios, I am unable to attach a file from dropBox, even th...
Lusil
Dropbox Staff
Dropbox StaffHmm. :thinking: Have you by any chance also tried the below steps in the following order, VV4?
- Uninstalling the Dropbox mobile app.
- Rebooting.
- Reinstalling the Dropbox mobile app.
Thanks, Lusil!
I tried steps 1,2 and 3 in that order. No solution. Unable to attach a copy from DropBox nor am I able to save a file (grayed) to DropBox. I also tried turning Off and On again in Files app for DropBox.
Problem still remains!
- Daphne
Dropbox Community Moderator
Hey VV4, thanks for trying out those steps!
Can you let us know if you're able to export the file from Dropbox to the Outlook app? You can check the exact steps to do this from here.
Also, have you perhaps set up a passcode for the Dropbox mobile app?
Let me know!
Daphne:
I am always able to export a file from DropBox to Outlook on my iPad Pro. However, when I try to attach a file from DropBox in my Outlook email, I am unable to do so. I should be able to attach multiple files from DropBox on my Outlook email.
I have setup passcode on my DropBox account, but Files app does not like DropBox when passcode is enabled. I get a reqiust from Files ap to disable DropBox app.
Bottomline, there is a problem connecting Outlook on IOS to DropBox for file attachments. None of what has been suggested so far has helped Solve tghis problem. I appreciate your continued efforts to address this problem.
