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Forum Discussion
Unable to open "Online Only" files without setting them to "Local" first
A user at a company I provide IT support for just upgraded to Windows 10 Enterprise from Windows 10 Home. Upon creation of the new profile and setting up dropbox, it was noticed that the user is unab...
It seems that I can now access files via the Dropbox app (or directories on the pc) only so long as they are not marked selective sync. This seems to be different from the previous operation, and is different from my iPad app through which I can access all my Dropbox files, as I can via the Dropbox website. In order to view (or more particularly to copy files to another app such as a print or album application), I can unmark, say, a folder, âselective syncâ. That folder then becomes instantly available to use or view from the pc. Having done so, I can return to the preferences and re-mark the folder âselective syncâ, and it doesnât then reside on my hard drive. This workaround works well for me.
TracerW, your reply is still entirely unrelated to the issue that this thread is about. Thank you for your insights, but I'm waiting to hear back on the issue my end user is having.
- Megan
Dropbox Community Moderator
Hi TracerW & hunterm!
Tracer, great troubleshooting steps on your end, and keep in mind that this is expected.
This is how our selective sync feature works, since it helps you remove files from your hard drive without deleting them from your device.
Also, Hunter, I'd suggest that your client contacts our support team.
They would need to check some account-specific info on their end in order to locate what could be causing this, and the best way to do so would be directly with them.
If you do so, feel free to send me the reference ticket number.
Thank you both!The support link you provided has 2 options: Contact a bot that provides irrelevant results, or post here. I am providing the support for this user, is there no more helpful method to continue contact on this issue?
- HannahHey hunterm, sorry to jump in here.
Are you currently posting while logged in to the account that has the issue?
If this is an issue that this other user is facing, they (or you) would need to contact us from their account, like Megan suggested.
And if it's a paid account, you'd also be able to access live support, so you can resolve this even quicker.
