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Forum Discussion
Unable to save new Excel files (Excel 2021), Windows 11
This occurred once before, but then corrected. However, today, I am unable to save newly created Excel 2021 files to Dropbox. I think they are saved, but when I go back to the folder, they are not...
Walter,
I quit Dropbox and successfully saved a new Excel file. No error messages. When I restarted Dropbox, the file uploaded.
I haven't had the "save as" issue with any other file type. Word documents, PDFs, etc. Only Excel.
Walter
Dropbox Community Moderator
Dropbox Community ModeratorAnd does it affect a specific file of yours or all of your Excel files NermineS?
Did you try pausing syncing when doing this as I previously suggested by the way?
I did. I quit Dropbox and the new file successfully saved. When I restarted Dropbox it uploaded and synced correctly.
- Nancy
Hi NermineS! Hope you don’t mind if I jump in, too.
It may sound trivial, but are all these Excel files you’re unable to access properly saved within the same folder on your Dropbox account? Is there any chance that the filepath contains more than 218 characters, as also suggested by the error you uploaded previously?
Can you please try to create and save your Excel files within the root Dropbox folder, and let me know if the same error occurs once more?
Hi Nancy, they are properly saved. I have tried saving (the Excel) files through every known path - including the root Dropbox folder. When I quit Dropbox, the file saves properly. When Dropbox is on and syncing, the Excel file will not save. Again, I do not have the problem with any other file type. Only Excel (2021).
It only happens with new Excel files. My "Save As" file names aren't long and don't contain problem characters.
If I open an existing Excel file within Dropbox, edit it and save it, the changes are successfully saved.
Yes, I have paused syncing as suggested. I have quit Dropbox. The new Excel files will correctly save.
Let me also again add: It only happens with new Excel files. I have no problem with Word or PDF files.
- Jay
Do you have autosave enabled on Excel, or are you saving files manually?
Saving manually. Although Auto Recover is enabled.
Yes, please.
Again, it happens when Dropbox is active. If I quit Dropbox or Quit Syncing, it doesn't occur.
Could you please tell me th esolution to this problem, as I am facing exactly the same issue on a win 11 machine. I have no problem using the "Save as" option from my win 10 machines.
- Nancy
Sorry to hear the same thing’s happening to you, gtai1969.
Can you send me a screenshot of what you see exactly, when hitting on the “Save as” option?
Are you getting any error messages, or is the issue that your updates aren’t being saved, even if you click on the button?
What’s the syncing status, and app version of your Dropbox app?
Let me know.
