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D C.'s avatar
D C.
Helpful | Level 5
6 months ago
Solved

Unable to sync desktop to the cloud after going through all steps Dropbox recommend

I have a Windows 11 desktop with Dropbox that I have been using for several years, with no issues. Today, suddenly, it stopped syncing. There was an error message and after this New / modified files...
desktop
sync
windows
  • Walter's avatar
    Walter
    6 months ago

    Hey D C. - sorry to hear you're having issues with this.

    Could you send us a screenshot of the app's exact status and version as shown in your taskbar? 

    Also, have you tried an advanced reinstall since you first noticed this problem?

    Let us know more and we'll take it from there! 

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
6 months ago

Hey D C. - sorry to hear you're having issues with this.

Could you send us a screenshot of the app's exact status and version as shown in your taskbar? 

Also, have you tried an advanced reinstall since you first noticed this problem?

Let us know more and we'll take it from there! 

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