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Forum Discussion
TWISTY
2 years agoHelpful | Level 6
Upload app sync speed is very slow on macOS.
macOS: Sonoma 14.6.1
Dropbox desktop App, auto update is on, currently v209.4.3661
Dropbox Advanced - 310TB
Speed Test: 110Mbps Download/24Mbps Upload
Been using dropbox for 10+ years with no problems.
Last two weeks upload speed has become painfully slow on my desktop.
Download speed is fine.
I have read through a few threads and tried the following.
- Custom Bandwidth Settings is disabled
- Custom Proxy settings is disabled
- Removed NordVPN
What else do you suggest?
Thank you so much for your help.
Twist
I might've fixed it.
I logged out of dropbox then uninstalled and reinstalled dropbox.
Logged back in.
It has a lot of indexing to do but it is moving quickly, I'll let it run overnight and reassess in the morning.
23 Replies
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- Megan2 years ago
Dropbox Community Moderator
Hey TWISTY, I'd be more than happy to help!
Are you certain that you have no other software that could be monitoring the Dropbox folder or app?
Have you contacted your ISP for further assistance on this matter?
Also, how many files do you have inside your Dropbox folder at the moment? You should be able to check its Properties, if you need to find out more.
Let me know how it goes.
- TWISTY2 years agoHelpful | Level 6
Thanks for the reply.
Are you certain that you have no other software that could be monitoring the Dropbox folder or app?No new software has been installed in the last 6 months or so.
Have you contacted your ISP for further assistance on this matter?
Yes, they said if it isn't affecting other apps then contact dropbox. I checked by uploading a 500MB file to Google Drive via browser which took 3 minutes.
I uploaded the same file to dropbox via browser which also took about 3 minutes.
This same file would take hours on dropbox via desktop app.Also, how many files do you have inside your Dropbox folder at the moment? You should be able to check its Properties, if you need to find out more.
On my desktop there are 235,535 items, most of those are "online only".
I do use selective sync so there is a lot more within dropbox that I do not need access to. - TWISTY2 years agoHelpful | Level 6
I might've fixed it.
I logged out of dropbox then uninstalled and reinstalled dropbox.
Logged back in.
It has a lot of indexing to do but it is moving quickly, I'll let it run overnight and reassess in the morning. - Megan2 years ago
Dropbox Community Moderator
- TWISTY2 years agoHelpful | Level 6
Seems to be working fine now. For reference, the below is what fixed it.
1. logged out of dropbox2. uninstalled drobox
3. reinstalled dropbox
4. logged back in - TWISTY12 months agoHelpful | Level 6
The slow syncing issue came back. But once again doing the following solved it. Hopefully it doesn't happen every 2 months....
- logged out of dropbox on desktop app (preferences > accounts > sign out)
- uninstalled drobox
- reinstalled dropbox
- logged back in
- alex g.3310 months agoCollaborator | Level 8
I've been having this problem intermittently for years. Currently it happens at least once per month. This is torture. I'm getting ready to switch to a different cloud storage provider.
- Hannah10 months ago
Dropbox Community Moderator
Hey alex g.33, thanks for the nudge here and sorry to hear about this.
Do the steps that the OP provided above, help at all?
- alex g.3310 months agoCollaborator | Level 8
HannahI've tried OP's steps in the past and they did resolve the problem, but only temporarily, and the re-indexing takes a very long time so it's not something I want to be doing on a regular basis. Fortunately I can often resolve the problem by quitting the dropbox app and restarting it. I now have to this pretty much daily or the dropbox sync speed will drop to 16 KB/s even though my internet service clocks 160 Mb/s.
I don't understand why it's taking years for Dropbox to even acknowledge this issue let alone do anything to fix it. I've seen many people post about this issue but it always seems like dropbox staff are just hearing about it for the first time. I'm starting to think that Dropbox has a policy that prevents support staff from publicly acknowledging their software's bugs.
- alex g.3310 months agoCollaborator | Level 8
. . . crickets . . .
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