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erikaM's avatar
erikaM
Explorer | Level 4
3 years ago

Upload issue. Dropbox says "backing up" but doesn't upload.

I’ve always used Dropbox to upload photos from my phone to PC. Recently, every time I open Dropbox now, it says “backing up” but never actually uploads and photos. I have the latest version, strong signal, etc.

Dropbox Basic
Mobile
sync
upload

1 Reply

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi erikaM, let's jump right into this! 

     

    It sounds like you're talking about the mobile app being stuck, am I right on this? 

     

    Can you share with me your Dropbox version, and the exact OS of your device? Do you use camera uploads, and how long has this been happening? 

     

    Let me know more, and we'll take it from there! 

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