Forum Discussion

Danny McPhee's avatar
Danny McPhee
Explorer | Level 3
3 years ago

upload speed is slow

Hi,   I've just subscribed to the main service (Dropbox Plus) as I need to upload footage for a video production company.  My internet connection is good, though I have to say that it appears the...
Dropbox Plus
sync
upload
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi Danny McPhee, thanks for bringing this to our attention.

 

Are you uploading files via the Dropbox site, or by having files in the Dropbox folder and having them sync normally?

 

This will help me to assist further!

Danny McPhee's avatar
Danny McPhee
Explorer | Level 3
3 years ago

Thank you for coming back to me. I am loading the normal site, and dragging & dropping the files.  Still not sure how to use the sync folder. 

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?

    • Danny McPhee's avatar
      Danny McPhee
      Explorer | Level 3
      3 years ago

      no.  Bit Defender?

      • Walter's avatar
        Walter
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Hey Danny McPhee, sorry to jump in here, but have you tried clearing your browser's cache lately or another browser, preferably with no plugins or extensions running?

         

        If you did and this persists, you can also try rebooting your computer and router. 

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!