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Uploaded a number of files, but the saved file is not the uploaded file shared. Help!
I have uploaded a number of files, but the saved file is not the version of uploaded file shared. Help! These are new saved files without a previous existing version. The version being uploaded is from is a previous 'save' at some point while writing the doc therefore missing the final doc!!
11 Replies
- Megan
Dropbox Staff
Hi Ladybug88, let's see what we can find together!
Let's take this one step at a time. You mentioned that you uploaded some files.
Would you mind clarifying where these files came from? Were they in a different account, or locally on your device?
If I understand this correctly, it sounds like the content was previously saved in another shared folder, right?
Let me know more, and we'll take it from there!
Hi Megan,
They are saved files uploaded directly from my computer - not previously shared
It appears that dropbox is uploading an older 'auto-saved' version of the file, not the current saved document even though the file is saved and closed on the computer
- Megan
Hi Ladybug88, thanks for the added info!
Just to clarify here: you're using Safari to upload the content, not our desktop app, right?
I'm asking, because you mentioned a syncing issue, so I'm wondering if you're using the app or not.
Also, have you noticed the same behavior when using a different browser, in order to upload your files? I'm trying to pinpoint, why this must be happening.
My troubleshooting leads me to think it's a compatibility issue. Working on a Macbook, using Safari & MS Excel
