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Forum Discussion

michael campbell's avatar
michael campbell
Explorer | Level 4
3 years ago

Uploads get stuck

During the past few weeks I've needed to upload several 15GB .rar files.  Each time, the upload process gets stuck on 9 minutes or so remaining.  I have to refresh the browser and then start uploadin...
sync
upload
michael campbell's avatar
michael campbell
Explorer | Level 4
3 years ago

Update, just tried again in incognito mode.  Now I get a black message popup at the bottom of the screen at 36 minute remaining saying 'you seem to be having internet issues, hang tight your upload will resume when you have a connection'

 

I don't have any internet issues, all other websites are working fine, as is my phone on wifi and netflix on my TV.

  • michael campbell's avatar
    michael campbell
    Explorer | Level 4
    3 years ago

    Just posted that, and the main dropbox page is still showing I'm having internet connection issues........hmmm, might be time to look for a better provider.

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi michael campbell, thanks for bringing this to our attention.

     

    Are you on a stable personal network, or a work network?

     

    Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?

     

    This will help me to assist further!

    • michael campbell's avatar
      michael campbell
      Explorer | Level 4
      3 years ago

      no, if that were the case then it wouldn't work on the second attempt.  The connection is a stable 300mb/s virgin media connection.

      • Jay's avatar
        Jay
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Are you experiencing this with any device on the same network when uploading the files?

         

        Are you able to use the Dropbox desktop application to sync the files to your account?

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