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Rudy_Waltz's avatar
Rudy_Waltz
Explorer | Level 3
2 years ago
Solved

Video files stuck in upload

On one of my computers I can no longer use the upload function with video files (about 200 mb). I insert the file into a shared folder, and the upload stops almost immediately without even giving a projection of the time it takes to upload.
My Dropbox version is 187.3.5584, I use an Intel Mac with Operating System 14.1. The internet connection works (the same file uploads to mega in 10 seconds), I have tried uninstalling and reinstalling Dropbox, I have a Dropbox plus plan with 1.5 TB of unused space. Thanks in advance for any tip!

desktop
Dropbox Plus
sync
upload

5 Replies

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey Rudy_Waltz, thanks for bringing this to our attention.

     

    What's the sync status of the app, when you hover over your Dropbox icon?

     

    And when you say that the upload stops, do you see any error messages on the sync status or does the app immediately go "up to date" without having uploaded the file at all?

     

    Let me know and we'll go from there.

  • Rudy_Waltz's avatar
    Rudy_Waltz
    Explorer | Level 3
    2 years ago

    Hi Hannah, nice to hear from you!

    The sync status (in Italian) is:

    *****

    Dropbox 187.3.5584

    Caricamento di

    "10481_20231109_1600_Rai3.mov" in corso...

    *****

    That is: "Uploading of "10481_20231109_1600_Rai3.mov" in progress..."

     

    HTH!

     

    Vittorio

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi Rudy_Waltz, have you checked the bandwidth limit in the Dropbox desktop application to see if there are any restrictions on it?

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Glad to hear that Rudy_Waltz! 

     

    If you need anything else, we're here! 

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