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Forum Discussion
Urgent Help Needed: Photos Library Sync Issue with Dropbox after copying them to Vault
Hello dear Dropbox Community,
I need your help. Today I have a vacation. But the entire mood has been ruined since the early morning. Dropbox is better than five shots of coffee. Yesterday, I decided to sync my MacBook's Photos library, which is more than 70GB in size, to Dropbox Vault before heading out on a trip for safety reasons. I just copied them in the Dropbox folder on my Mac. I expected everything to be safely uploaded in the morning. However, this morning, Vault showed an empty file, and there’s a 16GB file outside the Vault that named view-only conflicts. Later Vault synced a folder of 2Gb. But even all together, it is not 70Gb of my memories. More than that, I see the original Photos folder in the pictures folder has been removed
These photos mean a lot to me — over a decade of memories. Can you help me find out what happened and how to return my photos?
Thank you a lot!
12 Replies
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- Hey Walter,
Thank you for your reply. Maybe I moved it instead of copying. But I wasn’t expecting that when I move a library from one folder to another on my Mac it will be cut into peaces and most files get lost.
About event Page. What information shall I look on events page?
No I haven’t received any errors from my MacOS. Where shall I look for them? I haven’t touched my laptop since it happened hoping that we can restore my photos. - Walter
Dropbox Community Moderator
Hi there Kotik3000 - sorry to hear about this.
It sounds like you might have moved your photos library to Vault instead of copying it there.
Do you see any additional information in your events page perhaps?
Also, when you say that the folder has been removed from its original location, can you clarify if you're getting any particular errors?
Let us know more and we'll take it from there.
