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katiekckc's avatar
katiekckc
Explorer | Level 3
17 hours ago

User unable to access/edit documents in shared folder

 My friend has access to the folder and documents, but since she changed her phone she’s unable to access/edit the documents. She has edit permissions but gets a sign in issue.  
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Shared Folders
katiekckc's avatar
katiekckc
Explorer | Level 3
10 hours ago

It is Android 16 

 

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
9 hours ago

Thanks for the additional info, katiekckc, I hope I can jump in here as well.

Has your friend tried uninstalling the Dropbox app and then reinstalling it, to see if it helps?

If they're using a free account, though, they need to be careful if they're using more than 3 connected devices.

Now, if the same happens after the uninstall/reinstall, can you ask them to tap on that "sign in" option and let us know what they see?

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